CUSTOMER CASE STUDIES

THE CHALLENGE:

When moving to a new warehouse facility, Therafin was in need of a reliable IP phone and unified communications solution. Their need for a trustworthy partner who was able to assist with hands-on support let them to Mitel Platinum Partner, Converged Technology Professionals.

THE SOLUTION:

Converged worked with Therafin to migrate from their previous phone system to Mitel's MiVoice Connect PBX platform.  The new solution incorporated beneficial features that improved their ability to communicate among employees with greater speed and efficiency, and improve overall workforce productivity. The company also gained a trust-worthy and dependable support partner that continues to be a strategic partner when managing their Mitel MiVoice solution.

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THE CHALLENGE:

Frustrated with the lack of support they were receiving from their previous provider, along with a  growing number of service issues, Divorce Financial Solutions wanted to find a new partner they could trust to provide assistance and direction they needed to solve their increasing number of problematic issues.

THE SOLUTION:

Converged worked with Divorce Financial Solutions to migrate away from their current PBX to a hosted VoIP cloud-based phone system, MiCloud Connect by Mitel.   The cloud-based phone and unified communications system enabled them to experience 10-15% annual cost savings and achieve the stability and efficiency they needed for their business. 

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THE CHALLENGE:

The Milwaukee Brewers had an outdated phone system that didn't have the modern features needed for today's communications and ease of use functionality they were looking for.

THE SOLUTION:

CT-Pros worked with the Brewers to install a new Mitel MiVoice Connect solution to enable the functionality they needed for today and for future expansion.

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THE CHALLENGE:

After using ShoreTel’s legacy on-premise phone system for nearly a decade, CAN/AM wanted to start leveraging the benefits of hosted VoIP to accommodate the needs of their remote workforce.  Wanting to keep ShoreTel (now owned by Mitel) as their phone and communications provider they contacted their phone and business communications vendor CT-Pros to determine their options for moving forward.

THE SOLUTION:

CT-Pros migrated  CAN/AM’s phone system to the MiCloud Connect hosted platform which provided dependable service continuity as well as lower telecom costs.

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THE CHALLENGE:

With an outdated on premise phone system, the law firm was in need of updated communications solution to increase efficiency and productivity in an ever increasing on-demand digital culture.

THE SOLUTION:

Meissner Tierney Fisher & Nichols S.C enlisted the help of Mitel Platinum Partner CT-Pros to move away from their on-premise system to the MiCloud Connect platform and incorporate advanced mobility features. 

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THE CHALLENGE:

Explosive growth with limited voice channels and no contact center software led to customer service issues and exceptionally long hold times risking the success of the business. 

THE SOLUTION:

With the help of CT-Pros, Land of Lincoln Health was able to move from costly PRIs to burstable ShoreTel SIP trunks as well as implement their Contact Center solution to manage call operations.  

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THE CHALLENGE:

Cascino Vaughan Law had an InterTel switch that was old and fragile, and required replacing expensive cards at least three times a year. The firm needed a less expensive solution that offered scalability

THE SOLUTION:

CT-Pros recommended ShoreTel Sky, a hosted VoIP system for the firm’s 30 to 60 users, which has enabled the organization to scale during busier seasons and use reporting tools to fine-tune marketing.

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THE CHALLENGE:

Paddock Publications, Inc. is a diverse media company based in Arlington Heights, a Chicago suburb. The 142-year-old company’s flagship product is the Daily Herald, the third-largest daily newspaper in Illinois. With digital competitors on the rise, nearly every newspaper in the country has been grappling with how to sustain revenue. 

THE SOLUTION:

In spring of 2014, Paddock Publications deployed approximately 300 ShoreTel 230 phones throughout five locations and transitioned to voice-over IP (VoIP) technology. The Daily Herald found the call sound quality superior to other vendors’ and the functionality of the robust software has resulted in cost savings and higher productivity. 

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THE CHALLENGE:

Upgrade and support issues, and a sudden end-of-life notice led Diggers Hotline to seek a more affordable, easy-to-manage VoIP system that could support 24x7 operations for its 100-agent call center. 

THE SOLUTION:

Diggers Hotline worked with Platinum Mitel Partner Converged Technology Professionals to implement their MiVoice Connect UC Solution in 30 days that includes: 

• Enterprise Contact Center
• IP Phones
• Voice Switches
• Professional Services
• ShoreTel Innovation Network Partner Solution - Oaisys Call Recorder 

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THE CHALLENGE:

With a 30-year-old faltering system, Jasper Engines needed to upgrade or replace its solution. Transitioning 1,200 extensions on a hardware-based system was proving to be a time-consuming and expensive task.

THE SOLUTION:

CT Pros deployed Mitel's MiVoice Connect UC VoIP system and 1,200 extensions throughout nine facilities in a matter of hours.

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